What is important to us
Delivering value for our customers and society
With global expertise in many industries, about 100,000 customers, around 12,000 employees and involvement in a range of partnerships, we aspire to deliver both financial and non-financial value to our customers, employees, society and the environment.
Understanding what issues are most important to our business and our external stakeholders helps direct the approach we take to creating value. We engage with internal and external stakeholders to identify the economic, social and environmental risks, opportunities and impacts that are most important, or material, to DNV GL and our stakeholders.
Our key stakeholders are our owner, Stiftelsen Det Norske Veritas, along with our customers, employees, suppliers, research institutions, government bodies, industry associations, civil society organizations, and the media.
We completed our first materiality assessment in 2012 and the results were reviewed and updated in 2014 and 2016. This year we have refined our materiality assessment again to establish a revised set of important topics for DNV GL. These are outlined below and covered in detail in the sustainability performance section.
Our 2018 materiality assessment included a wide-ranging stakeholder survey designed to identify the sustainability topics our customers, suppliers, partners, employees and the media consider important. The survey received more than 1,000 responses and provided an initial list of material topics. We also conducted a review of peer companies.
Using the results of our previous materiality assessments and the latest round of inputs, we then analysed the issues to identify a draft list of 15 material topics for DNV GL. Finally, we ratified the list for 2018 in an internal workshop of experts from around the business.
Our latest brand survey also confirms these results. Conducted in 2018, it received more than 4,500 responses from existing and prospective customers on their levels of awareness, trust and advocacy. The survey asked what attributes – including those related to sustainability – customers felt were most important.
The agreed materiality topics reflect how we create value for our customers, employees, society and the environment at a global level. Those topics not considered material for reporting in the annual report, such as broader environmental impacts, are covered in the sustainability section of the DNV GL website.
For more on DNV GL's material topics, go to the Sustainability section.
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