Poised for growth
2021 will go down in DNV’s 158-year history as one of the most extraordinary years ever. We have continued to deliver assurance and trust to our customers in highly unusual circumstances. Despite lockdowns, despite being isolated and working remotely, and despite having to rethink the way we provide our services, customer satisfaction has increased, and we have delivered the best results ever.
As many of us were planning for a new normal after the pandemic, the outbreak of the war in Ukraine sent shock waves across the world. Some of our colleagues have been directly affected by the situation and are worried about their loved ones. During this difficult time, I am proud to see the deep concern colleagues at DNV have for each other and for our communities, and how colleagues from different backgrounds and nationalities continue to collaborate with mutual respect. We are one team in DNV. Our purpose of safeguarding life, property and the environment, and our values, is what unites us. DNV has reviewed all ongoing contracts and operations with Russian entities and is winding down all related business.
Performing well and standing together through adversity is a sign of resilience and reliability, and I am confident that DNV is very well positioned to respond to customer, market and societal needs in the decades ahead. Indeed, over the past couple of years of tackling the pandemic, I have been reminded time and time again of the dedication and excellence of my colleagues at DNV. Together we have strengthened relations with customers, increased sales, and progressed well in our research, development, and innovation work – particularly within the field of digitalization. Internal surveys have shown that our employees have coped relatively well during the pandemic, establishing new routines for balancing work and private life while working from home.
At the start of 2021, we launched a new strategy and implemented significant organizational changes, making us even better suited to support our customers and deliver on our purpose. Our strategy includes strong growth ambitions towards 2025 and an aspiration to both strengthen and expand our role as a trusted assurance provider. During 2021, we acquired six companies in the energy, healthcare, medical technology, and cyber security sectors.
In 2021, we also made significant progress when it comes to our strategic sustainability goals. We have set ourselves the objective of having a positive impact by making our own operations climate net positive, reduce our carbon footprint in line with the Science Based Targets initiative, as well as helping customers to decarbonize, become more energy efficient and contribute to the Sustainable Development Goals. We surpassed our 2021 goal of 50% certified renewable electricity for our offices and laboratories, and we will continue to increase the percentage to 100% by 2025. Moreover, we maintain our commitment to uphold the ten principles of the UN Global Compact and invest at least 5% of our annual revenues in research, development, and innovation, with a focus on decarbonization and digitalization needs in the industries we serve.
Two years ago, we launched our new vision – to be ‘a trusted voice to tackle global transformations’. I can say with confidence and pride that we have made a very promising start to our journey to realize this vision. With a strong balance sheet, an expanding customer base, and not least a strong unity, we are well-positioned to further grow our company, shape the future of assurance, and offer a working environment where employees can unleash their full potential and make a meaningful difference.
Remi Eriksen, Group President & CEO