Our customer strategy

Sustainable innovations and thought leadership

DNV has an ambitious sustainability agenda with regards to how we conduct and operate our business. Our greatest impact, however, is how we work with customers to help them achieve their sustainability goals and in doing so amplify the impact we have.

In support of this, we invest over 5% of our revenues in research and development, a reinvestment in R&D above most of the companies that we serve. To read more, see the research and innovation section.

The following projects are examples of how we help customers make an impact. We are working to quantify how DNV contributes to decarbonization and the SDGs.


Belships collaborates with DNV to modernize its fleet and optimize existing vessels

DNV’s Maritime business area supported Norwegian shipowner, Belships ASA, to use Environmental, Social and Governance (ESG) reporting as a tool to help them optimize their fleet in line with tightening emissions requirements for shipping and shifting market demands. 

DNV performed an assessment of Belships’ existing fleet, identifying operational measures to improve vessel performance and ensure compliance with upcoming emissions requirements. This included issues like antifouling programmes and engine tuning to reduce emissions and operational costs, as well as retrofitting options, voyage optimization, and improved maintenance routines. 

DNV has also helped Belships document compliance with reporting requirements relating to ESG, the Energy Efficiency Existing Ship Index (EEXI) and Carbon Intensity Index (CII). This enables Belships to show investors how they will reach their sustainability targets.

Supporting Bastø Fosen’s shift to electric ferries

With DNV Maritime’s help, Bastø Fosen is transforming its fleet of ferries that ply Norway’s busiest ferry route from Moss to Horten, setting new standards for clean, efficient and comfortable transportation with all-electric ferries. In January 2020, Bastø Fosen took delivery of Bastø Electric, the world’s largest all-electric ferry. The 144-metre-long, 20-metre wide DNV-classed vessel, has a capacity for 200 cars, up to 24 heavy goods vehicles and 600 passengers. 

DNV is supporting Bastø Fosen in converting two diesel-powered sister ships, Bastø IV and VI, to electric propulsion. Bastø IV was relaunched in 2021 and Bastø VI will come into operation in 2022. When this is complete, 75% of Bastø Fosen’s 36,000 annual departures will be all-electric, saving 6 million litres of diesel out of a total consumption of 8.5 million litres per year.

Digital Solutions

Helping companies track their progress to net zero

In line with the Paris Climate Agreement, a growing number of companies have announced plans to achieve net-zero carbon emissions. Tullow, a multinational oil and gas exploration company and DNV customer, has committed to achieving net-zero with its scope 1 and 2 emissions by 2030. 

Tullow is using DNV’s QHSE (quality, health, safety and environment) software, Synergi Life, to track emissions and progress against its decarbonization plan as well as safety incidents. Synergi Life’s dashboard enables Tullow to use the data to manage their operations effectively, in a safe and sustainable way and has helped to identify options to reduce emissions by 40-45%. Using Synergi Life, Tullow can capture and compare emissions data and report against Global Reporting Initiative (GRI) reporting standards within their annual sustainability report.

Energy Systems

The world’s first multi-megawatt integrated solar and green hydrogen power plant

DNV gathered an international, multi-disciplinary team from to provide technical advice and due-diligence on a world-first combined solar and hydrogen power plant in French Guiana. The innovative power plant will produce 100% renewable electricity 24 hours-a-day by combining photovoltaic (PV) solar electricity with a 128 MWh of hydrogen-based energy storage. 

Construction of the project started towards the end of 2021 and is scheduled for commissioning in 2024. Once complete, the power plant will supply renewable power to the equivalent of 10,000 homes in Western French Guiana preventing the emission of 39,000 tonnes of CO2 per year. It is also estimated that the project will generate sales of around 17 million euros for local businesses. 

DNV’s multidisciplinary team evaluated technical risks and mitigation measures and advised on the technical status, including project description and site assessment, the license and environmental permits, the energy production modelling, and the design and technology review assessing PV modules, inverters, battery, electrolyzers and fuel cells. We also reviewed the grid, power purchase agreement and financial model, and the engineering, procurement, and construction, operations and maintenance agreements.

Business Assurance

Ensuring authenticity of Hydro’s products

Hydro, one of the largest aluminium companies worldwide, has set ambitious goals to produce and source responsibly and ultimately make zero-carbon aluminium. Supplying sustainable aluminium is a competitive edge that requires Hydro to share trusted information, documenting the footprint of the materials used and production process to customers and consumers. Hydro is using DNV’s blockchain-powered Tag.Trace.Trust system to ensure the authenticity of their products’ environmental profile. In essence, this a ‘product passport’ with a unique digital ID that shows the product’s carbon footprint and life cycle. 

As the sole certification body for multiple standards, ranging from quality, environmental and energy standards to occupational health and safety, automotive and emissions, DNV helps Hydro manage quality and safety in its complex operations and lay a foundation for communication to its customers and other stakeholders. For Hydro, this is a central pillar in delivering on its purpose to develop natural resources into products and solutions in innovative and efficient ways and contributing to advancing the SDG goals.

Supply Chain and Product Assurance

Providing chain of custody certification for reclaimed ocean plastics

DNV has certified plastic reclaimed from rivers and oceans in Indonesia by Danish company, ReSea. ReSea documents each step of the plastic collection process, storing the data in a blockchain ledger that enables tracking of every reclaimed piece of plastic. The tracking system allows companies that recycle the plastic to prove they are reusing plastic collected from the ocean, ensuring trust in the recycling process. 

Verifying the authenticity and origin of ocean plastics further supports transparency and credibility, proving the provenance of recycled plastics. With DNV’s certification, the complete chain of custody for single parties or the entire end-to-end supply chain can be demonstrated. 

Transparency in the recycling process is key to realizing circular economy business models. Claims of the re-use of materials, and other environmental, social and ethical claims, should be verifiable. Certification of reclaimed plastics enables companies and consumers to fully trust that their purchase contributes to cleaner oceans and rivers. 

In 2021, ReSea recovered 1,200 tonnes of plastic from the waterways in Indonesia and on average pays its local clean-up team 75% more than the average minimum wage in Jakarta.

Helping the Red Cross with climate accounting

DNV has been assisting The Norwegian Red Cross with creating their climate accounts. Consultants from DNV’s sustainability advisory team identified the Red Cross’ most important emission sources and associated emission factors to establish the carbon footprint of their operations. Data has been collected from their 2019 baseline year onwards. 

The Red Cross’ climate accounts show emissions from their activities at a national and local level, and will soon include the activities of their many volunteers. The project has measured energy usage from buildings, air and car travel, their main sources of emissions. 

The Red Cross are currently putting in place processes to enable regular reporting, set goals and follow up on their emission reduction initiatives. The Red Cross has also taken the initiative to develop a climate charter for non-governmental organizations. DNV supported the Red Cross’ strategic group in planning a series of activities, including a preparation workshop with their local offices and a webinar for their voluntary groups to explain the climate charter and encourage other organizations to conduct climate accounting for their activities. The webinar took place in November and featured the President of the Norwegian Red Cross and included activities to secure participants involvement in the charter.